Pricing and Support
BUILD & MANAGE
Leverage our Pub/Sub infrastructure to create real-time online interactions across devices, people, and software with PubNub Platform. Start without fees or buy our monthly service to get started.
Platform Free
Free* no credit card required
Create an AccountWhat's included
- Develop a proof of concept with some functionality limits
- Test your code with up to 200 MAUs with no costs
Platform Starter
$98 per month
Create an AccountWhat's included
- Build and test with full account controls
- Start with pay-as-you-go MAU pricing, upgrade as you scale
Platform Pro
Custom
Contact SalesWhat's included
- Custom pricing plans for your business, only pay for what you use
- Dedicated technical experts for guidance and review as you build
Compare what is included in each subscription
| Scale & Performance | |
|---|---|
| Feature | Included |
99.999% SLA | No |
Advanced Network Tuning | No |
<100ms latency worldwide | No |
Unlimited concurrent users | Yes |
Unlimited channels | Yes |
Unlimited devices | Yes |
Data Storage | Up to 7 days and Up to 1 GB |
| Security & Compliance | |
|---|---|
| Feature | Included |
SAML SSO | No |
Custom Domain Origin | No |
BAA signed for HIPAA Compliance | No |
DPA signed for GDPR Compliance | No |
Network Access Control | Yes |
Encryption | Yes |
| Real-Time Features | |
|---|---|
| Feature | Included |
Pub/Sub Network | Yes Rate limited |
Message Reactions | Yes Rate limited |
Message Persistence | Yes Rate limited |
Message Filtering | Yes Rate limited |
Channels | Yes Rate limited |
Functions | Yes Rate limited |
Presence | Yes Rate limited |
Mobile Push Notifications | Yes Rate limited |
App Context | Yes Rate limited |
Access Manager | Yes Rate limited |
File Sharing | Yes Rate limited |
| Events & Actions | |
|---|---|
| Feature | Included |
Free | No |
Intro | No |
Pro | No |
| Manage | |
|---|---|
| Feature | Included |
PubNub Insights | No |
BizOps Workspace | No |
Starter
Create an Account| Scale & Performance | |
|---|---|
| Feature | Included |
99.999% SLA | No |
Advanced Network Tuning | No |
<100ms latency worldwide | Yes |
Unlimited concurrent users | Yes |
Unlimited channels | Yes |
Unlimited devices | Yes |
Data Storage | Up to 6 months |
| Security & Compliance | |
|---|---|
| Feature | Included |
SAML SSO | No |
Custom Domain Origin | No |
BAA signed for HIPAA Compliance | No |
DPA signed for GDPR Compliance | Yes |
Network Access Control | Yes |
Encryption | Yes |
| Real-Time Features | |
|---|---|
| Feature | Included |
Pub/Sub Network | Yes |
Message Reactions | Yes |
Message Persistence | Yes |
Message Filtering | Yes |
Channels | Yes |
Functions | Yes |
Presence | Yes |
Mobile Push Notifications | Yes |
App Context | Yes |
Access Manager | Yes |
File Sharing | Yes |
| Events & Actions | |
|---|---|
| Feature | Included |
Free | Yes Rate Limited |
Intro | Yes Additional cost |
Pro | Yes Additional cost |
| Manage | |
|---|---|
| Feature | Included |
PubNub Insights | Yes |
BizOps Workspace | Yes |
| Scale & Performance | |
|---|---|
| Feature | Included |
99.999% SLA | Yes |
Advanced Network Tuning | Yes |
<100ms latency worldwide | Yes |
Unlimited concurrent users | Yes |
Unlimited channels | Yes |
Unlimited devices | Yes |
Data Storage | Up to unlimited |
| Security & Compliance | |
|---|---|
| Feature | Included |
SAML SSO | Yes |
Custom Domain Origin | Yes |
BAA signed for HIPAA Compliance | Yes |
DPA signed for GDPR Compliance | Yes |
Network Access Control | Yes |
Encryption | Yes |
| Real-Time Features | |
|---|---|
| Feature | Included |
Pub/Sub Network | Yes |
Message Reactions | Yes |
Message Persistence | Yes |
Message Filtering | Yes |
Channels | Yes |
Functions | Yes |
Presence | Yes |
Mobile Push Notifications | Yes |
App Context | Yes |
Access Manager | Yes |
File Sharing | Yes |
| Events & Actions | |
|---|---|
| Feature | Included |
Free | Yes Rate Limited |
Intro | Yes Additional cost |
Pro | Yes Additional cost |
| Manage | |
|---|---|
| Feature | Included |
PubNub Insights | Yes Additional cost |
BizOps Workspace | Yes Additional cost |
| Feature by | Free | Starter | Pro |
|---|---|---|---|
Scale & Performance | |||
99.999% SLA | No | No | Yes |
Advanced Network Tuning | No | No | Yes |
<100ms latency worldwide | No | Yes | Yes |
Unlimited concurrent users | Yes | Yes | Yes |
Unlimited channels | Yes | Yes | Yes |
Unlimited devices | Yes | Yes | Yes |
Data Storage | Up to 7 days and Up to 1 GB | Up to 6 months | Up to unlimited |
Security & Compliance | |||
SAML SSO | No | No | Yes |
Custom Domain Origin | No | No | Yes |
BAA signed for HIPAA Compliance | No | No | Yes |
DPA signed for GDPR Compliance | No | Yes | Yes |
Network Access Control | Yes | Yes | Yes |
Encryption | Yes | Yes | Yes |
Real-Time Features | |||
Yes Rate limited | Yes | Yes | |
Message ReactionsMessage Reactions such as delivery acknowledgments, read receipts, and end-user reactions such as emojis can be added to messages. | Yes Rate limited | Yes | Yes |
Message PersistenceMessage Persistence enables you to save message history so devices can retrieve messages that were published even while that device was offline. | Yes Rate limited | Yes | Yes |
Message FilteringMessage Filters allow a client to send messages to only those clients that satisfy the conditions of the filter. | Yes Rate limited | Yes | Yes |
ChannelsChannels allows for an unlimited number of channels, an unlimited number of users within those channels, and a device can listen to thousands of channels simultaneously through a single open connection | Yes Rate limited | Yes | Yes |
FunctionsFunctions enable you to make our infrastructure programmable for your app needs. Because our infrastructure is programmable and everything is computed at the edge for low latency, you can run your code within our network or leverage existing integrations to transform, re-route, augment, filter, aggregate messages, run code triggered by user presence events, and much more. Use cases include everything from language translation to moderation, IoT sensor data aggregation to geofencing and geo-triggering. Explore Functions | Yes Rate limited | Yes | Yes |
PresencePresence lets you track and alert on online/offline events for users and devices, as well as track accurate occupancy counts across channels with millions of connected devices. Explore Presence | Yes Rate limited | Yes | Yes |
Mobile Push NotificationsWith Mobile Push Notifications, you can automatically fall-back from in-app messaging to APNS and FCM-delivered messages ( (iOS and Android devices) when users aren’t online. Explore Mobile Push Notifications | Yes Rate limited | Yes | Yes |
App ContextMake developing complex real-time features easy by storing user and channel data in App Context. App Context triggers events whenever the data changes, enabling your apps to update in real-time. Explore App Context | Yes Rate limited | Yes | Yes |
Access ManagerAccess Manager offers fine-grained access control. It offers a cryptographic, token-based permission administrator that allows you to regulate clients' access to PubNub resources, such as channels, channel groups, and User IDs Explore Access Management | Yes Rate limited | Yes | Yes |
File SharingFile Sharing allows end-users to upload and share files (i.e. images and other binaries)) in addition to messages. Explore File Sharing | Yes Rate limited | Yes | Yes |
Events & Actions | |||
FreeAll the basics features for getting you started and supports up to 1M events | No | Yes Rate Limited | Yes Rate Limited |
IntroCapture and react to critical events via variety of available actions and supports up to 5M events | No | Yes Additional cost | Yes Additional cost |
ProChoose the scale suitable for advanced users and enjoy the full power of PubNub and supports over 5M events | No | Yes Additional cost | Yes Additional cost |
Manage | |||
PubNub InsightsMetrics: Users, Channels, Messages Date Range: From the last 90 days to 3 years Time Period: Hourly, Daily, Weekly, Monthly, Yearly Features: Highlights & Alerts, Expanded Data Download, Analyze with AI (Preview) | No | Yes | Yes Additional cost |
BizOps WorkspaceGain visibility and control over your PubNub-centric data to see what’s happening in your app in real time, troubleshoot or remotely manage things, influence how the app behaves, or keep users safe and engaged. Features: User Management, Channel Management, Membership Management, Channel Monitor | No | Yes | Yes Additional cost |
Compare and buy support options
All businesses enjoy our Standard Support option that comes at no cost with all our plans. Buy a paid support option that is right for you. Access our experts to help you with your implementation and to ensure your real time features are always operating reliably.
Standard
Included FREE
Create an Account| Features | |
| Feature | Included |
|---|---|
Support availability | Reasonable Effort |
Guaranteed response time | 1-2 Days |
Support channel | Email & chat |
Health check & business review | No |
Custom origin setup | No |
Dedicated live event monitoring | No |
Real-time operational dashboards | No |
Dedicated solution architect | No |
Code review | No |
Early product release access | No |
Direct engineer access | No |
Hosted customer certificates | No |
Critical incident paging mechanism | No |
Gold
Support
Contact Sales| Features | |
| Feature | Included |
|---|---|
Support availability | 24/5 |
Guaranteed response time | 2 hours |
Support channel | Free + video call |
Health check & business review | Annual |
Custom origin setup | Available on request |
Dedicated live event monitoring | No |
Real-time operational dashboards | No |
Dedicated solution architect | No |
Code review | No |
Early product release access | No |
Direct engineer access | No |
Hosted customer certificates | No |
Critical incident paging mechanism | No |
Platinum
Support
Contact Sales| Features | |
| Feature | Included |
|---|---|
Support availability | 24/7 |
Guaranteed response time | 1 hours |
Support channel | Gold + Private Slack/Teams |
Health check & business review | Bi-Annual |
Custom origin setup | Yes |
Dedicated live event monitoring | Limited hours |
Real-time operational dashboards | 1 Dashboard |
Dedicated solution architect | Yes |
Code review | Yes |
Early product release access | Yes |
Direct engineer access | No |
Hosted customer certificates | No |
Critical incident paging mechanism | No |
Enterprise
Support
Contact Sales| Features | |
| Feature | Included |
|---|---|
Support availability | 24/7 |
Guaranteed response time | Guaranteed: 30 mins |
Support channel | Platinum + Hotline |
Health check & business review | Quarterly |
Custom origin setup | Yes |
Dedicated live event monitoring | Yes |
Real-time operational dashboards | Unlimited Dashboards with Export Capability |
Dedicated solution architect | Yes |
Code review | Yes |
Early product release access | Yes |
Direct engineer access | Yes |
Hosted customer certificates | Yes |
Critical incident paging mechanism | Yes |
| Feature by | Standard | Gold | Platinum | Enterprise |
|---|---|---|---|---|
Features | ||||
Support availabilityThe hours and days per week that the PubNub support team is available to provide assistance to customers | Reasonable Effort | 24/5 | 24/7 | 24/7 |
Guaranteed response time | 1-2 Days | 2 hours | 1 hours | Guaranteed: 30 mins |
Support channel | Email & chat | Free + video call | Gold + Private Slack/Teams | Platinum + Hotline |
Health check & business review | Not included in standard | Annual | Bi-Annual | Quarterly |
Custom origin setupAllows for custom configuration by region and routing of customer-specific traffic when a point of presence (PoP) is not performing well or becomes unavailable | Not included in standard | Available on request | Included in platinum | Included in enterprise |
Dedicated live event monitoringPubNub monitors your events 24/7 to proactively identify and resolve issues before they impact your customers, helping keep your events running smoothly for a great experience. | Not included in standard | Not included in gold | Limited hours | Included in enterprise |
Real-time operational dashboardsReal-time dashboards help devops teams identify and resolve customer issues more quickly and help business teams identify areas for improved efficiency | Not included in standard | Not included in gold | 1 Dashboard | Unlimited Dashboards with Export Capability |
Dedicated solution architect | Not included in standard | Not included in gold | Included in platinum | Included in enterprise |
Code review | Not included in standard | Not included in gold | Included in platinum | Included in enterprise |
Early product release access | Not included in standard | Not included in gold | Included in platinum | Included in enterprise |
Direct engineer accessAccess to PubNub engineer for review of use case or other issue and guidance on best practices, etc | Not included in standard | Not included in gold | Not included in platinum | Included in enterprise |
Hosted customer certificatesPubNub hosts and manages your certificates for you providing an added layer of security and improved compliance | Not included in standard | Not included in gold | Not included in platinum | Included in enterprise |
Critical incident paging mechanismAbility to alert PubNub of critical incidents that may impact you, such as service outages or security breaches, so we can provide you with support to help you resolve any issues resulting from the incident | Not included in standard | Not included in gold | Not included in platinum | Included in enterprise |
Virtual event support
What’s included
- Real-time proactive monitoring and dashboards
- Live, dedicated Event Support agents
- Multiple communication channels for event assistance
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