Onoff Telecom Streamlines Business Communication

“We didn't need to set up, manage, or secure the infrastructure which is a really big relief for our DevOps Engineers and Site Reliability Engineers. We were able to easily integrate PubNub into a code and start using it fast.”

- Maksim Solovjov, CTO at Onoff Telecom

Meet Onoff Telecom 

The innovative telecom operator, Onoff Telecom, simplifies business communication for both enterprises as well as self-employed workers. 

The Onoff Business solution for enterprises provides a centralized interface to efficiently manage their whole mobile phone fleet from one place and allows enterprises to provide business numbers for employees via an application to separate their professional and personal communication. 

The Onoff application for self-employed workers and freelancers, allows one or several business numbers to make calls, send SMS, and leave voicemails. 

From having several numbers on one phone, to assigning and reassigning numbers to employees in just a few clicks, to setting specific activity hours for business numbers, Onoff Telecom offers a flexible way to streamline, customize, and scale telecom and call center tasks. An essential component of Onoff Telecom is their ability to deliver fast and secure real-time communication, which they are able to accomplish by relying on PubNub. 

Reducing development time for effortless implementation

When Onoff Telecom initially began the development process, they built a proof of concept with other vendors and open source solutions. Ultimately, their team quickly determined that these offerings didn’t provide the real-time functionality and low latency that their app requires. “We needed to have real-time communication with WebSockets between parts of our software,” said Maksim Solovjov, CTO at Onoff Telecom. 

After looking at several solutions on the market, their team found PubNub. “We worked with multiple Solutions Architects who were able to consult [with] us,” said Solovjov. “This allowed us to quickly develop some relatively challenging things and offload administrative operational costs away from us.”

Onoff Telecom was able to seamlessly implement PubNub to reduce the development time of real-time features by 30%. Now they can focus on delivering a great user experience, instead of worrying about the complexities that come with maintaining a real-time infrastructure. 

“We didn't need to set up, manage, or secure the infrastructure which is a really big relief for our DevOps Engineers and Site Reliability Engineers,” said Solovjov. “We were able to easily integrate PubNub into a code and start using it fast.” 

Automatic updates and notifications for quick response times

Today, Onoff Telecom uses PubNub to ensure that push notifications and updates are delivered instantaneously, such as sending out alerts when a user is in-app. 

“Time sensitive notifications are key for our users so we wanted something reliable and blazingly fast,” said Solovjov. This means that admins, support teams, or employees can take action to ensure that business communications are handled as quickly and efficiently as possible. 

For Onoff Telecom, this real-time functionality plays a crucial role in providing a seamless and reliable app experience where users can streamline daily operations and urgent requests. In fact, since leveraging PubNub’s global real-time edge messaging network, Onoff Telecom has been able to deliver push notifications to more than 200,000 users worldwide without any latency issues. 

Secure communication all in one place

In addition to real-time updates and push notifications, Onoff Telecom utilizes PubNub’s Access Controls to ensure that data in PubNub is secure. 

“Due to PubNub’s access controls, we know that security is taken care of,” said Solovjov. This provides the Onoff Telecom team peace of mind knowing that they have a robust solution in place to stay ahead of security risks. 

If you would like to learn more about how you can build real-time features with PubNub, get started for free.